Order Processing Time

Orders are usually processed within 2–5 business days after your order is placed.

Business days are Monday through Friday, excluding weekends and public holidays.

Because CapyMech™ is a 3D-printed, hand-finished collectible with multiple parts, processing time allows us to prepare, check, and pack your item properly before shipment.

Delivery Time

After your order ships, delivery usually takes 7–12 business days, depending on your location, carrier conditions, and local delivery network.

Total estimated time from order placement to delivery is typically 9–17 business days, including processing and shipping time.

Please note that delivery times are estimates and may be affected by carrier delays, holidays, weather, customs checks, local delivery conditions, or other situations outside our control.

Shipping Cost

CapyMood currently offers free insured shipping on eligible CapyMech™ orders.

If any shipping fee applies to your order, it will be clearly shown at checkout before payment.

Tracking Information

Once your order ships, tracking information will be sent to the email address used at checkout.

Tracking updates may take 24–72 hours to appear after the carrier receives the package. If you do not see your tracking email, please check your spam, junk, or promotions folder first.

If your tracking has not updated for several days, please allow extra time for the carrier to refresh the shipment status before contacting support.

Shipping Address

Please make sure your shipping address is correct before placing your order.

If you need to update your shipping address, please contact us as soon as possible at hi@capymood.store.

If your order has not been processed or shipped yet, we will do our best to update it. Once an order has shipped, we may no longer be able to change the delivery address.

CapyMood is not responsible for packages delayed, returned, or lost due to an incorrect or incomplete shipping address provided at checkout.

Delayed Packages

Sometimes tracking updates may take a few days to appear, especially during busy shipping periods, carrier delays, holidays, or local delivery disruptions.

If your package is delayed, please continue checking the tracking page for the latest carrier update.

If your tracking has not updated for an extended period, contact us at hi@capymood.store with your order number and we’ll help check the status.

Delivered But Not Received

If your tracking shows that your package was delivered but you cannot find it, please first check around your delivery area, mailbox, front desk, parcel locker, building staff, household members, neighbors, or your local carrier.

In some cases, carriers may mark a package as delivered shortly before the actual drop-off. Please allow up to 1–2 business days for the package to appear.

If you still cannot locate the package, contact us at hi@capymood.store with your order number and tracking information.

Damaged or Missing Parts

If your CapyMech™ arrives damaged or with missing parts, please contact us with your order number and clear photos of the package, figure, base, and affected parts.

This helps us review the issue faster and provide the right support.

Need Help?

For shipping questions, tracking issues, address updates, damaged items, or missing parts, please contact us at hi@capymood.store.

Please include your order number so we can help you faster. We usually respond within 2–5 business days.