20-Day Return Window

We accept eligible return requests within 20 days of delivery.

To request a return, please contact us at hi@capymood.store with your order number and the email address used at checkout.

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Return Eligibility

To be eligible for a return, the item must be in good condition, not damaged by use, and include the complete set.

The full set should include:

• Capybara Base Figure
• Clap-Light Display Base
• Magnetic Armor Kit
• All included accessories and parts
• Original or protective packaging when possible

Items damaged by misuse, dropping, rough handling, modification, improper assembly, water exposure, or unauthorized repair may not be eligible for return or refund.

3D-Printed Product Note

CapyMech™ is a 3D-printed, hand-finished collectible. It is not made like a mass injection-molded plastic toy.

Small layer lines, subtle surface marks, and slight finish variations may be visible up close. These are normal characteristics of 3D-printed collectibles and do not affect the magnetic assembly, light-up display, or overall use of the product.

Normal 3D-printing characteristics are not considered product defects.

Damaged or Missing Items

If your order arrives damaged, missing a part, or not as expected, please contact us at hi@capymood.store as soon as possible.

Please include your order number and clear photos of the package, figure, base, and affected parts.

After reviewing the issue, we may help with a replacement part, replacement order, refund, or another fair solution depending on the situation.

Return Process

Please contact us before sending anything back.

Once your return request is reviewed, we will provide the next steps and return instructions if your request is approved.

Please do not return your item to the sender address on the package unless we specifically instruct you to do so.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please note that it may take additional time for your bank, card issuer, or payment provider to post the refund to your account.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at hi@capymood.store.

If your order has not yet been processed or shipped, we will do our best to cancel it.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Return Shipping Costs

Original shipping fees, if any, may not be refundable unless the return is caused by our mistake or a confirmed product issue.

Customers may be responsible for return shipping costs unless the item arrived damaged, missing parts, or incorrect.

We recommend using a trackable shipping service for approved returns.

Need Help?

For returns, refunds, cancellations, damaged items, or missing parts, please contact us at hi@capymood.store.

Please include your order number so we can help you faster. Please include your order number so we can help you faster.

This policy does not limit any rights you may have under applicable law.