Information We Collect

When you visit CapyMood or place an order, we may collect information such as your name, email address, shipping address, billing address, phone number if provided, order details, payment status, and customer support messages.

We may also collect basic device, browser, IP address, referral source, and website usage information to help our store work properly, understand traffic, improve the shopping experience, and protect against fraud or misuse.

How We Use Your Information

We use your information to process orders, confirm purchases, prepare shipments, provide tracking updates, respond to customer support requests, handle returns or damaged item issues, and improve our website and products.

If you choose to subscribe to marketing emails or promotional messages, we may use your email address to send product updates, offers, or store announcements. You can unsubscribe at any time using the unsubscribe link in the email.

Payment Information

Payments are processed through secure third-party payment providers. CapyMood does not store your full credit card information on our own servers.

Payment providers may collect and process payment details according to their own security and privacy practices.

Order Fulfillment and Shipping

To fulfill your order, we may share the necessary order and shipping information with trusted service providers, including shipping carriers, fulfillment partners, payment processors, customer support tools, and email notification services.

We only share the information needed to provide the service, such as preparing your order, sending tracking updates, resolving delivery issues, or supporting damaged or missing item cases.

Cookies and Tracking

Our website may use cookies, pixels, and similar technologies to help the site work properly, remember preferences, understand traffic, measure performance, improve the shopping experience, and support advertising or retargeting.

You can adjust cookie settings through your browser. Please note that disabling cookies may affect some website features, including checkout, cart, login, or tracking-related functions.

Analytics and Advertising

We may use analytics and marketing tools to understand how visitors interact with our store, measure campaign performance, and show relevant content or ads.

These tools may use cookies, pixels, device information, or website activity data. You may be able to adjust your advertising preferences through your browser, device settings, or the settings provided by the relevant advertising platforms.

Sharing Your Information

We may share limited information with trusted service providers that help us operate our store, including payment processors, shipping partners, fulfillment providers, email tools, customer support tools, analytics services, fraud prevention tools, and marketing platforms.

We do not sell your personal information.

Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

Data Retention

We may keep order, transaction, support, and website records for as long as needed to provide our services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, or improve our store.

When information is no longer needed, we may delete, anonymize, or securely retain it as required for legitimate business or legal purposes.

Your Rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information.

To make a privacy-related request, please contact us at hi@capymood.store. We may need to verify your identity before processing certain requests.

Email Marketing

If you subscribe to our email list, we may send you product updates, launch announcements, offers, or other store-related messages.

You can unsubscribe at any time using the unsubscribe link in our emails. Even if you unsubscribe from marketing emails, we may still send order-related messages such as order confirmations, shipping updates, or support replies.

Children’s Privacy

Our website and products are not intended for young children. CapyMech™ is mainly designed as a collectible desk figure for teens and adults.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review and remove it when required.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites that are not controlled by CapyMood.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, technology, or legal requirements.

Any changes will be posted on this page. The updated version will apply from the time it is posted unless otherwise stated.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at hi@capymood.store.