How We Can Help

Contact us if you need help with your order, shipping status, product details, damaged items, missing parts, or return questions.

Please include your order number if your message is about an existing order so we can help you faster.

Email Support

You can reach us anytime at hi@capymood.store.

We usually respond within 2–5 business days. During weekends, holidays, or high-volume periods, response times may be slightly longer — but we always reply.

Before You Message Us

For faster support, please include the following information when relevant:

• Your order number
• The email address used at checkout
• A short description of the issue
• Clear photos if your CapyMech™ arrived damaged or missing parts

Note: Small surface variations are normal due to the 3D-printed nature of CapyMech™ and are not considered defects.